Return of Equipment Policy
To make a Return or Exchange, call our Customer Service Department at (708)-407-8325 for a Return Authorization. If you receive equipment as a result of an error of A2Z Medical Supplies, Co. or the product is defective, A2z Medical Supplies, Co. will pay the return shipping expense and replace the equipment accordingly. Should you prefer it, A2z Medical Supplies, Co. will offer a refund instead of exchanging the product when the product is returned.
Warranty Information
A2Z Medical Supplies, Co. offers a minimum of one (1) year warranty against manufacturing defects on all products. Once deemed defective, A2Z Medical Supplies, Co. reserves the right to repair or replace the product at its discretion. Soft goods are guaranteed for six (6) months.
Complaint Resolution
A2Z Medical Supplies, Co. will manage complaints on an individual axiom. All complaints will be forwarded directly to the administrator of A2Z Medical Supplies, Co. and the complaint will be managed and resolved within 24 hours. Resolution of the complaint will be addressed by either, full in-service training to Patients, Family Members, Staff and/or Facility or replacement of product by means of comparable equipment deemed by necessary by Facility, PT, OT, or Physician Order.
All complaints will be documented and follow-up will ensue, after initial resolution is accomplished by the Administrator of A2Z Medical Supplies, Co. and the area Service Representative.
Working Hours
15345 S 70th Ct, Orland Park, IL 60462
Mon - Fri9 am - 4 pm
SaturdayClosed
SundayClosed
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Local Delivery
(Free shipping on orders $100 and up)